Frequently Asked Questions
Everything you need to know about using Ajola
General
What is Ajola?
Ajola is the premier event vendor marketplace for the Black diaspora. We connect couples, families, and event planners with culturally-rooted vendors for weddings, birthdays, and celebrations.
How does Ajola work?
Browse vendors by category or city, compare profiles and reviews, then connect directly to discuss your event. Once you find the right fit, book and pay securely through the platform.
Is Ajola free to use?
Yes, browsing and connecting with vendors is completely free. Ajola charges a small service fee only when you book and pay through the platform.
What cities does Ajola serve?
Ajola serves vendors across major cities in the United States including Atlanta, Houston, Dallas, New York, Los Angeles, Charlotte, Philadelphia, and Minneapolis — with more on the way.
What types of vendors are on Ajola?
Ajola features DJs, caterers, venues, photographers, decorators, entertainers, makeup artists, florists, videographers, bartenders, and more — all specializing in cultural events.
For Vendors
How much does it cost to join Ajola as a vendor?
Joining Ajola is free to start. You can create your profile, upload photos, and connect with clients. Premium tools and promoted listings will be available soon for vendors who want more visibility.
What kind of vendors can join?
We welcome all event professionals — DJs, caterers, photographers, decorators, makeup artists, tailors, event planners, venues, florists, bartenders, and more.
How do clients find my business?
Clients discover you through search, category browsing, city filters, featured sections, and the Vendor Spotlight on our homepage.
How does vendor verification work?
Ajola verifies vendors through a review of your profile, business information, and reference reviews from past clients. Verified vendors receive a badge that builds trust with potential customers.
Can I manage all my bookings through Ajola?
Yes! Ajola provides tools to manage inquiries, quotes, bookings, calendar availability, and payments all in one place.
How do reviews work?
After each completed booking, clients can leave verified reviews. These build your reputation and help future clients trust your work.
For Customers
How do I find and contact a vendor?
Use the search bar or browse by category and city. When you find a vendor you like, click their profile to view details, then send an inquiry or request a quote.
How do payments work?
Payments are processed securely through Ajola. You can pay deposits and remaining balances through the platform. Your payment is held safely until the service is delivered.
Can I compare vendors?
Yes! You can browse multiple vendor profiles, read reviews, compare pricing, and save favorites to help you make the best choice for your event.
What if I need to cancel or reschedule?
Each vendor sets their own cancellation and rescheduling policies, which are visible on their profile. Contact the vendor directly through the platform to discuss any changes.
Do I need an account to browse vendors?
No, you can browse vendors without an account. However, you'll need to create a free account to send inquiries, book services, and leave reviews.