Ajola Privacy Policy

Effective date: October 17, 2026

1. Who we are

Ajola LLC, a Georgia limited liability company ("Ajola," "we," "us"), operates the Ajola marketplace at enjoyajola.com (the "Platform"). This policy explains how we collect, use, share, and protect personal information of Hosts, Vendors, and visitors in the United States. It is part of our Terms and Conditions.

2. Information we collect

Information you give us

  • Account information: name, email address, password, and any other details you add to your profile
  • Booking information: event date, time, location, type, guest count, services requested, messages with Vendors or Hosts, and your answers to completion prompts, including any details you give if you report a problem
  • Vendor information: business name, services, pricing, service area, portfolio photos, and cancellation policy choice
  • Content you post, such as listing details, photos, reviews, and messages
  • Support requests you send us

Account verification. Hosts and Vendors confirm ownership of the email address on their account when they create it.

Payments and Vendor payment accounts. Payments and Vendor payouts are handled by Stripe. Hosts pay through Stripe's checkout, where Stripe collects card details directly; Ajola does not receive full card numbers. Vendors set up a payment account through Stripe Connect. Stripe performs the checks it requires for payment accounts, which may include identity information or documents according to Stripe's account requirements, and collects bank account details for payouts. These are payment-account checks, not a review of the quality of a Vendor's services. Ajola receives limited information from Stripe, such as payment status and whether a Vendor's payment account can receive payouts.

Badges and points. Ajola uses a Vendor's booking activity (completed bookings, review ratings on those bookings, Vendor cancellations, and outcomes of resolved reviews and disputes) to calculate points and award Trusted Vendor and Top Vendor badges. Badges and points reflect defined activity criteria only. They are not a certification of identity, licensing, safety, or service quality, and they are separate from Stripe's payment-account checks.

Technical information. When you use the Platform, our website hosting provider receives standard technical information, such as IP address and browser type, to deliver and secure the site.

Analytics and error monitoring. We use PostHog for product analytics. It records how the Platform is used, such as pages viewed, clicks, device and browser type, and approximate location derived from IP address; when you are signed in, this is linked to your account ID, name, email address, and account type. PostHog may also record a small share of browsing sessions to help us improve the site; anything typed into form fields is masked in those recordings. We use Sentry for error monitoring. When something goes wrong, Sentry receives an error report with technical details such as browser, device, and the page involved, and may receive a recording of the session around the error.

3. How we use information

  • Provide the Platform, create accounts, and display listings, reviews, badges, and points
  • Process bookings, deposits, balance payments, refunds, and Vendor payouts
  • Send account, booking, and payment communications by email and in your Ajola account, including email verification, completion prompts, and in-account notices
  • Verify email addresses and support Vendor payment onboarding through Stripe Connect
  • Prevent fraud, investigate disputes and chargebacks, and enforce our Terms
  • Respond to support requests
  • Comply with legal, tax, and accounting obligations

4. How information is shared

We do not sell your personal information. We share information only as follows:

  • Between Hosts and Vendors: the details needed to complete a booking, such as names, contact details, and event information. Public profile information, listings, reviews, and badges are visible to anyone using the Platform.
  • Stripe: to process payments, refunds, and payouts, complete Vendor payment onboarding through Stripe Connect (including the payment-account checks Stripe requires), and prevent fraud. Stripe's use of information is governed by the Stripe Privacy Policy.
  • Service providers that process information on our behalf to run the Platform: Vercel (website hosting), Neon (database hosting), Cloudflare R2 (storage of photos and files you upload), Resend (email delivery), PostHog (product analytics), and Sentry (error monitoring). Listing pages with a location show an embedded Google Maps map, which sends your IP address and browser information to Google when the map loads.
  • Legal and safety: when required by law, subpoena, or court order, or when we believe disclosure is needed to protect the rights, property, or safety of Ajola, our users, or others, including to prevent fraud.
  • Disputes and chargebacks: booking records, messages, and your acceptance of our Terms may be shared with Stripe and card issuers to respond to a dispute.
  • Business transfers: if Ajola is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
  • With your consent for any other purpose.

5. Communications

We communicate with you by email and through notices and messages in your Ajola account about your account, bookings, payments, and completion prompts, including email verification. Email is our main notice route.

6. Data retention

We keep account information while your account is active. After an account is closed, we keep booking, payment, and dispute records for as long as needed to resolve disputes and chargebacks, prevent fraud, enforce our Terms, and meet legal, tax, and accounting requirements. We then delete or de-identify the information.

7. Data security

We use reasonable administrative, technical, and physical safeguards, including encryption of data in transit. Payment card details are entered with Stripe and are not stored on our servers. No system is completely secure, and we cannot guarantee the security of information sent to us. If we learn of a security incident affecting your personal information, we will notify you as required by law.

8. Your choices and rights

  • Access, correction, deletion, and copies: you can ask us to access, correct, or delete your personal information, or to send you a copy of it, by emailing contact@enjoyajola.com. We may keep certain records as described in Section 6.
  • State privacy rights: depending on where you live, you may have additional rights, such as to know what personal information we have, correct it, delete it, or opt out of certain uses. We honor these requests from all users in the United States. To make a request, email contact@enjoyajola.com. We will verify your identity before responding and will not discriminate against you for exercising your rights.

9. Children

The Platform is not intended for anyone under 18. We do not knowingly collect personal information from anyone under 18. If we learn we have, we will delete it.

10. Cookies

The Platform uses cookies that are necessary to keep you signed in and to operate the site. PostHog also uses cookies and similar browser storage to recognize your browser across visits for the analytics described in Section 2.

11. Changes to this policy

We may update this policy. We will post the updated version with a new effective date and notify account holders of material changes by email or on the Platform before they take effect.

12. Contact

Ajola LLC, 1700 Northside Drive NW, Suite A7 PMB 3756, Atlanta, GA 30318. Email: contact@enjoyajola.com.