Bookings & Events
What to do if you have a dispute with a vendor
How to open a dispute and what to expect from the resolution process.
If you have an issue with a vendor that you can't resolve directly:
- Go to your Bookings page and find the relevant booking.
- Click on the booking details and select Open a Dispute.
- Describe the issue and submit.
Our support team will review the situation and mediate between both parties. We aim to resolve disputes within 48-72 hours.
You can also contact us directly at contact@enjoyajola.com for urgent issues.