Refunds and cancellation policies

Refunds are processed according to each vendor's cancellation policy, which is visible on their profile and booking details page.

How it works

• If you cancel within the vendor's free cancellation window, you'll receive a full refund.
• Outside the free window, a partial refund may apply based on the vendor's policy.
• Refunds are returned to your original payment method and typically take 5-10 business days.

Disputes

If you have an issue that you can't resolve with the vendor directly, you can open a dispute through your booking details page. Our support team will review and mediate, aiming to resolve within 48-72 hours.